Aarogyalab Medical Institute

1.INTRODUCTION

Aarogyalab Medical Institute “we, is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our facility, use our services, or interact with us in any way.

We understand the sensitive nature of medical and health information and take our responsibility to protect it seriously. This policy is designed to comply with applicable data protection laws and medical privacy regulations.

INFORMATION WE COLLECT
Personal Information

We may collect the following types of personal information:

• Name, address, telephone number, email address, and other contact details
• Date of birth, age, and gender
• Government-issued identification numbers (such as Aadhaar, PAN card, etc.)
• Emergency contact information
• Payment information and billing details
• Medical history and family medical history
• Current health status, symptoms, and concerns
• Test results, diagnoses, treatment plans, and prescriptions
• Insurance information
• Appointment scheduling information

Information Collection Methods

We collect information through:

• Registration and admission forms
• Medical consultations and examinations
• Diagnostic tests and procedures
• Communications with our staff via phone, email, or in person
• Surveys and feedback forms
• Our website and online portals (if applicable)

HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

Providing Healthcare Services

• Diagnosing medical conditions
• Administering treatments and medications
• Coordinating your care with other healthcare providers
• Managing your healthcare services

Administrative Functions

• Scheduling and confirming appointments
• Processing payments and insurance claims
• Sending appointment reminders
• Contacting you regarding changes to our services or policies

Improvement of Services

• Evaluating the quality of care provided
• Conducting internal audits and analyses
• Training our staff and medical professionals
• Improving our processes and services

Legal and Regulatory Compliance

• Complying with applicable healthcare regulations
• Responding to legal requests and proceedings
• Fulfilling mandatory reporting requirements

4. DISCLOSURE OF YOUR INFORMATION

We may share your personal information with:

Healthcare Providers

• Physicians, specialists, and other healthcare professionals involved in your care
• Laboratories and diagnostic centers
• Pharmacies
• Other healthcare facilities for referrals

Third-Party Service Providers

• Billing and payment processing services
• Electronic health record systems
• IT and data management services
• Legal and accounting services

Insurance Companies

• To process claims and verify coverage
• To obtain authorizations for treatments

Government and Regulatory Authorities

• Public health authorities
• Healthcare regulatory bodies
• Law enforcement agencies when required by law

In Case of Emergencies

• To family members or designated emergency contacts
• To emergency responders

DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Physical security controls for our facilities
• Access controls for our electronic systems
• Encryption of electronic health information
• Staff training on privacy and security procedures
• Regular security assessments and updates

While we strive to use commercially acceptable means to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Medical records are typically retained for the period mandated by applicable healthcare regulations and laws.

7. YOUR PRIVACY RIGHTS

Depending on applicable laws, you may have the following rights regarding your personal information:

• Right to access your personal information
• Right to correct inaccurate information
• Right to restrict certain processing of your information
• Right to receive a copy of your medical records
• Right to file a complaint with regulatory authorities

To exercise these rights, please contact us using the information provided in Section 10.

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website and/or at our facility.

9. CHILDREN’S PRIVACY

We collect information from children under 18 only with the consent of a parent or guardian, except in emergency situations or as otherwise permitted by law.

10. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Aarogyalab Medical Institute
424-CMR Building, Near MCD School
Ghitorni, New Delhi-110030
Phone: 9616260449
Email: [email protected]

11. GOVERNING LAW

This Privacy Policy is governed by the laws of India, including but not limited to the Information Technology Act, 2000, and applicable healthcare regulations.